Questions, answered.

Ordering

How will I know my order was received?

An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.

Can an order be changed?

Email service@nuvelloliving.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.

Shipping

When will my order arrive?

Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.

Returns

What is the return window?

Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.

Choosing and caring for cleaning tools

How do I choose the right tool?

Start with the surface and task, then compare the product gallery, product type, and written use guidance. Check the product-specific instructions before use.

Are all surfaces suitable?

No. Materials and finishes differ. Check surface compatibility and the supplied instructions, and test in an inconspicuous area where appropriate. Do not use a wet or steam tool on a surface that does not allow it.

What is included?

Only items expressly listed on a product page are included. Furniture, linens, and other objects in lifestyle images explain the setting and are not part of the purchase.